You know the moment. An Extend app fails, a calculated field returns nothing, an integration errors on one record in ten thousand. You paste the error into ChatGPT or Claude. The answer comes back confident, detailed — and wrong, or two releases out of date.
It is not the model's fault. The people who solved your exact problem discussed it in Workday Community and the Developer Forum. Those discussions sit behind a login. No public AI model has ever read them.
The best Workday knowledge is not on the public internet
Workday Community is private. It is open to Workday customers and partners, and access needs an account approved by your organization's administrator. Inside are the discussion boards where consultants and customers answer each other's questions — including Extend and Orchestrate topics — plus articles and release notes. The boards hold about 1.3 million messages across some 440 boards.
The Developer Forum is where builders help builders. It is part of the Workday Developer Program: a Get Help Q&A body, Knowledge Sharing, and a News category carrying the monthly Developer Release Notes. About 12,100 topics and 100,000 posts live there, growing every month. The heaviest contributors answer questions, share sample code, and teach new developers. Workday's own developer blog calls it "a dedicated space for developers, by developers."
Public AI cannot see any of that. ChatGPT, Claude, and every other model train on and search the public web. The threads live behind a sign-in, so the thread where someone hit your exact error, the accepted answer, the correction three replies down, and the "fixed in the latest release" update are all invisible to them. Some Community learning pages are public — the discussions are not. So the model answers from documentation and memory, and guesses the rest.
Kiweely searches both sites live, signed in as you
In kiweely, you tick two boxes: Workday Community and Workday Developer Forum. Both open with your one saved Workday sign-in. From then on, your agent searches them as you — the same access you have, no shared account, no scraped copy.
It reads the whole thread, not the snippet. The agent opens the topic and reads every reply, because the accepted answer is often corrected further down and a thread's last reply is frequently the one that matters. For "what changed recently," it reads the News category directly, newest first.
Nothing is bundled. Every answer is read live. There is no stale copy of either site inside kiweely — what people asked, how they solved it, and what Workday announced are read live, signed in as you, or not at all. That is the whole point: the answer you get is the current thread, the current release note, the current known-issue post, cited from the page it was read on. A thread's age matters and Extend changes fast, so the agent checks the News category for what changed rather than trusting a 2023 answer about a limitation.
And it does not stop at the answer. The thread says what should work; your tenant says what is true. Kiweely checks the tenant, builds the fix — the Extend app, the calculated field, the integration change — and verifies it there. If no thread resolves your question, it can draft a forum post for you, and nothing is submitted until you approve the exact text.
What about Workday's own Community Assistant?
It exists, and it is good at what it does. The Workday Community Assistant is a conversational AI agent inside Community that offers guidance, creates plans, and answers from Community content with generated summaries. Workday's own guidance is to ask it before opening a case. Use it.
Three differences matter:
It answers. Kiweely acts. The Assistant lives in a browser tab on Community. Kiweely works in the same session as the job — inside your tenant — so the answer goes straight into the build, the configuration, the verification. Nothing to copy between tabs, nothing to re-explain.
It reads one site. Kiweely reads both, plus your tenant. Community and the Developer Forum disagree sometimes. Kiweely shows you both instead of silently picking one, and when the question can be settled by looking at your tenant, it looks at your tenant.
The Developer Forum has no AI assistant at all. No chatbot, no generated answers — you search it by hand, thread by thread. Kiweely reads it for you, in the same breath as Community.
And it works with the AI providers you already use. Kiweely runs on your own ChatGPT or Claude account — the plans you already pay for — so there is no separate AI purchase and no new provider to adopt just to answer Workday questions.
Try it on the question you last gave up on
Open kiweely, connect Workday Community and the Developer Forum with your sign-in, and ask the question you last pasted into a chatbot. Then watch it check the thread, check the tenant, and do the work.
The connection is part of Kiweely Personal — free with your Workday personal developer account, included, not an add-on and no higher tier needed.
Try it free: kiweely.com