1. Thirty-day trial
An eligible account receives one 30-day trial. Stripe collects a payment method and billing address at Checkout but does not charge the subscription price until the displayed trial-end date. Applicable verification or bank authorization entries are not subscription charges. A canceled trial remains usable until its displayed end unless fraud, abuse, security, or law requires suspension.
Trial eligibility does not reset by deleting an account, changing email, payment method, or installation.
2. Cancel and reactivate
Cancel from Account → Billing in the Stripe Customer Portal. Cancellation is scheduled for the end of the current trial or paid period; your account shows the exact access-end date.
You can reactivate before the scheduled end through the Portal. We do not charge cancellation fees, prorate an end-of-period cancellation, or hide a separate annual commitment. Canceling Kiweely does not cancel ChatGPT, Workday, or another service.
3. Failed payment and grace
When a renewal fails, we may provide a seven-day payment grace period shown in your account. Existing authorized access and local or account-wide sign-out remain available during grace; new installation authorization may be blocked. If payment recovers, access restores automatically. If it does not, access ends on the displayed date. Already-issued offline leases cannot extend beyond their signed 72-hour expiry.
4. First-charge refund
If the first monthly charge after your trial was unexpected or Kiweely was not suitable, contact support@kiweely.com within seven calendar days after that charge. We will review and ordinarily refund that first Kiweely subscription charge. Refunds return through Stripe to the original payment method; bank processing time is outside our control. Taxes are refunded as Stripe and law permit.
Later renewal charges are generally non-refundable because you can cancel before renewal and see the date in advance. We review duplicate charges, billing errors, fraud, extended outage, and requests required by non-waivable local law individually. This policy never removes statutory cancellation or refund rights.
5. How to request help
Write from your account email and include the invoice number and reason—never full card or bank details. We may require fresh account authentication. Refunds, disputes, cancellations, and access changes are audited. A card dispute does not speed a support refund and may require us to suspend access while Stripe investigates.